2020 J.D. Power Award

We are pleased to announce Sherman Dodge Jeep Chrysler Ram as a 2020 Customer First Award for Excellence Certified by J.D. Power Designated dealerships provide the highest level of customer sales and service experience

October 15, 2020 - Sherman Dodge Jeep Chrysler  Ram has achieved the highest level of customer experience recognition in the program's five core areas: Customer Treatment, Employee Engagement, Processes, Training Certification and Facility.

J.D. Power - in an industry first - provided "in-dealership" validations as part of the overall program certification process. J.D. Power is a global leader in consumer insights, data analytics and advisory services.

The goal of the program is to improve customer satisfaction across the automaker's network of U.S. dealerships.  All 2,600 Chrysler, Jeep, Dodge, Ram and FIAT dealerships are eligible to pursue and earn this prestigious award on an annual basis. Dealerships must achieve stringent goals in five core "pillars" to earn the coveted designation:

    Customer Treatment Certification - Dealership has achieved the highest levels of customer-oriented sales and service targets

    Employee Engagement Certification - An annual employee survey is completed to promote the voice of employees and a customer-driven culture

    Process Certification - Dealership successfully demonstrates processes that support excellence in customer handling

    Training Certification - Employees attained the highest level of required FCA-certified training

    Facility Certification - Dealership provides a clean, comfortable environment for customers

"Customers today have higher expectations of the shopping and ownership experience, and our Customer First Award for Excellence dealers are exceeding those expectations," Reid Bigland, Head of U.S. Sales said. "We look forward to adding more dealers to the growing ranks of award winners."

  1. Sherman Dodge Chrysler Jeep Ram

    7601 N Skokie Blvd
    Skokie, IL 60077-3001

    • Sales: 844-635-4586
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  • Contact our Sales Department at: 844-635-4586
  • Monday09:00AM - 08:00PM
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